Privacy Policy

Effective Date: January 2023

Stay Frank. ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the website, or otherwise when you contact us. The personal information we collect may include:

• Name (first and last)
• Email address
• Phone number
• Mailing address and property address
• Financial information related to your home and mortgage
• Any other information you choose to provide

Automatic Information Collection

When you visit our website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages that you view, what websites or search terms referred you to the site, and information about how you interact with the site.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

We may use the following types of cookies:

• Essential Cookies: Required for the website to function properly.
• Analytics Cookies: Help us understand how visitors interact with our website.
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements.

How We Use Your Information

We use the information we collect in the following ways:

• To provide, operate, and maintain our website and services
• To improve, personalize, and expand our website and services
• To understand and analyze how you use our website
• To develop new products, services, features, and functionality
• To communicate with you, including for customer service, updates, and marketing purposes
• To process your transactions and manage your requests
• To send you text messages and push notifications (with your consent)
• To find and prevent fraud
• For compliance, legal process, and law enforcement purposes

Fair Credit Reporting Act Disclosure

Stay Frank. does not make credit decisions based on credit reports. We may obtain consumer reports or investigative consumer reports in connection with evaluating your eligibility for our programs. Any information obtained will be used solely for the purpose of evaluating your application and will be handled in accordance with the Fair Credit Reporting Act (FCRA) and applicable state laws.

How We Share Personal Information

We may share your personal information in the following situations:

• Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf.
• Business Partners: We may share your information with our business partners, including real estate investors and financial institutions, to offer you certain products, services, or promotions.
• Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.

Access, Control, and Deletion of Your Information

You have certain rights regarding your personal information. You may:

• Request access to the personal information we hold about you
• Request correction of inaccurate personal information
• Request deletion of your personal information
• Opt out of marketing communications

To exercise any of these rights or to opt out of data collection, please contact us at info@stayfrank.com.

Security

We use administrative, technical, and physical security measures to protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact us immediately.

Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Effective Date" and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.

Contact Us:
Stay Frank.
2801 E Camelback Rd, Suite 200
Phoenix, AZ 85016
info@stayfrank.com
(602) 691-7921