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Terms & Conditions

Entity: Stay Frank LLC

By accessing or using the Stay Frank LLC website and services, you agree to be bound by these Terms & Conditions. Please read them carefully.

Policy Scope

This policy applies to information collected by Stay Frank LLC through its website, mobile applications, and any related services (collectively, the "Services"). This policy does not apply to information collected by any third party, including through any application or content that may link to or be accessible from the Services.

Children Under 13

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on this website. If we learn we have collected or received personal information from a child under 13, we will delete that information promptly.

Information Collection

We collect several types of information from and about users of our Services, including:

  • Personal identifiers such as name, postal address, email address, telephone number
  • Financial information including mortgage balance, property value estimates, and income details
  • Property information including address, property type, and condition
  • Any information you provide through forms, correspondence, or other interactions

Automatic Data Collection

As you navigate through and interact with our Services, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details of your visits to our website, including traffic data, location data, logs, and other communication data
  • Information about your computer and internet connection, including your IP address, operating system, and browser type
  • Behavioral data about how you interact with our website pages and features

Information Usage

We use information that we collect about you or that you provide to us, including any personal information:

  • To present our website and its contents to you
  • To provide you with information, products, or services that you request from us
  • To fulfill any other purpose for which you provide it
  • To carry out our obligations and enforce our rights
  • To notify you about changes to our website or any products or services we offer
  • To allow you to participate in interactive features on our website
  • In any other way we may describe when you provide the information
  • For any other purpose with your consent

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our website, you are responsible for keeping this password confidential.

California Privacy Rights (CCPA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA). The following table describes the categories of personal information we may collect:

Category Description Collected
A. Identifiers Name, alias, postal address, unique personal identifier, online identifier, IP address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers Yes
B. Personal Information (Cal. Civ. Code 1798.80(e)) Name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver's license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information Yes
C. Protected Classification Characteristics Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex, sexual orientation, veteran or military status, genetic information No
D. Commercial Information Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies Yes
E. Biometric Information Genetic, physiological, behavioral, and biological characteristics used to extract a template or other identifier or identifying information No
F. Internet or Similar Network Activity Browsing history, search history, information on interaction with a website, application, or advertisement Yes
G. Geolocation Data Physical location or movements Yes
H. Sensory Data Audio, electronic, visual, thermal, olfactory, or similar information No
I. Professional or Employment-Related Information Current or past job history or performance evaluations No
J. Non-Public Education Information Education records directly related to a student maintained by an educational institution or party acting on its behalf No
K. Inferences Drawn from Other Personal Information Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes Yes

Consumer Rights

As a California resident, you have the right to:

  • Request that we disclose what personal information we collect, use, disclose, and sell
  • Request that we delete personal information we collected from you
  • Opt out of the sale of your personal information
  • Not be discriminated against for exercising any of your CCPA rights

Sales Opt-Out

You have the right to direct us to not sell your personal information at any time (the "right to opt-out"). To exercise the right to opt-out, you may submit a request by contacting us at help@stayfrank.com.

Non-Discrimination

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not deny you goods or services, charge you different prices or rates, provide you a different level or quality of goods or services, or suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Terms of Service

License

Stay Frank LLC grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your personal, non-commercial use. This license does not include any resale or commercial use of the Services or its contents.

Copyrights

All content included on this website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Stay Frank LLC or its content suppliers and is protected by United States and international copyright laws.

Copyright Infringement

If you believe that any content on our website infringes your copyright, please notify us in writing at help@stayfrank.com. Your notice must include a description of the copyrighted work, identification of the infringing material, your contact information, and a statement of good faith belief.

Restrictions

You agree not to:

  • Modify, copy, or create derivative works based on our Services
  • Use any data mining, robots, or similar data gathering or extraction methods
  • Download any content unless expressly permitted
  • Use the Services for any unlawful purpose or to solicit others to unlawful acts
  • Violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
  • Interfere with or circumvent the security features of the Services

Submissions

Any information, communications, or material you transmit to us through the Services by electronic mail or otherwise, including data, questions, comments, suggestions, or the like, is and will be treated as non-confidential and non-proprietary. By submitting any such material, you grant Stay Frank LLC an unrestricted, irrevocable license to use, reproduce, display, perform, modify, transmit, and distribute those materials.

No Warranty

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. STAY FRANK LLC MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SERVICES OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THE SERVICES. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK.

Assumption of Risk

You assume all risks associated with using the Services, including any risk to your personal property, health, or personal safety. Stay Frank LLC does not assume any liability for any person or entity with respect to loss or damage caused or alleged to be caused directly or indirectly by the Services.

Limitation of Liability

IN NO EVENT SHALL STAY FRANK LLC, ITS DIRECTORS, MEMBERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY.

Indemnification

You agree to indemnify, defend, and hold harmless Stay Frank LLC, its officers, directors, employees, agents, licensors, and suppliers from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these Terms or any activity related to your account.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the courts located in Maricopa County, Arizona.

Consent to Contact

By providing your contact information through our website or Services, you consent to being contacted by Stay Frank LLC and its representatives via telephone, email, text message, or other means for the purpose of discussing our products and services. You may opt out of communications at any time by contacting us.

Electronic Signature Consent

By using our Services, you agree that your electronic signature is the legal equivalent of your manual signature. You consent to the use of electronic signatures, contracts, orders, and other records, and to electronic delivery of notices, policies, and records of transactions initiated or completed through the Services.

Contact Us:
Stay Frank LLC
3219 E Camelback Rd #355
Phoenix, AZ 85018
help@stayfrank.com

StayFrank 602.691.7921

Helping homeowners access their home equity through innovative sale-leaseback and equity programs since 2022.

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